Order care
Return & Refund Policy
At Vanaya, we take great care in preparing and dispatching every order. Because our products are skincare and personal-care products, returns and refunds are handled carefully to protect hygiene, product safety and customer trust.
Return Window
You may raise an eligible return, replacement or refund request within 7 days from the date of delivery. Requests received after 7 days may not be accepted.
Eligibility for Return or Replacement
- The product was damaged or leaked during transit.
- The product delivered is different from the product ordered.
- The product has a manufacturing defect.
- The product is unused, unopened and in its original packaging.
Non-Returnable Items
- Products that have been opened, used, altered or tampered with.
- Products without their original packaging, seal, label or invoice.
- Products damaged due to misuse, negligence or improper storage.
- Products sold under final-sale, clearance or expressly non-returnable promotional offers.
How to Raise a Request
Contact our support team within 7 days of delivery and share your order number, registered name, phone number and email address, the reason for the request, clear images of the product, packaging and invoice, and an unboxing video wherever applicable. We will review the information and confirm whether the request is approved.
Refunds
Once an eligible return or refund is approved, the refund will be processed to the original payment method or, where applicable, as store credit. Refunds generally take 5–10 business days to reflect after approval; actual timing can vary by bank, card issuer or payment gateway.
Cash on Delivery Refunds
For eligible Cash on Delivery orders, verified bank account or UPI details may be required to process the refund.
Replacements & Exchanges
Replacement or exchange may be offered where a product is damaged, defective, leaked or different from the item ordered, subject to availability. If the same product is unavailable, Vanaya may offer an appropriate alternative resolution or refund.
Shipping Charges
Shipping, COD, convenience and handling charges are generally non-refundable unless the issue resulted from an incorrect, damaged or defective product sent by us.
Order Cancellation
Orders can be cancelled only before dispatch. Once shipped, cancellation may not be possible and the applicable return or replacement conditions will apply.
Missing, Damaged or Tampered Orders
If an order arrives damaged, tampered, empty or incomplete, please report it within 48 hours of delivery. Keep clear photographs and an unboxing video as supporting evidence for faster review.
Contact Us
For return, refund, replacement or cancellation support, contact info@vanayaveda.com, +91 9220248500 or 01204818553.