Your trust matters
Privacy Policy
Vanaya Naturals Pvt Ltd is committed to protecting your personal information and respecting your privacy. This policy explains how information is collected, used, shared and safeguarded when you visit or purchase from Vanaya.
1. Information We Collect
We may collect your name, email address, mobile number, billing and shipping address, order information and purchase history; information submitted through contact forms; and technical or browsing information such as IP address, browser type, device information and pages visited.
2. How We Use Your Information
We use information to process and deliver orders, communicate about orders or queries, provide customer support, improve our website and services, prevent fraud and maintain website security. Marketing messages are sent only where permitted or chosen by you.
3. Payment Security
Payments are processed through secure third-party payment providers, including payment gateways enabled on our Shopify store. Information required to complete a transaction may be shared with those providers. Vanaya Naturals Pvt Ltd does not directly store your complete card details.
4. Sharing of Information
We do not sell or rent your personal information. Information may be shared with payment gateways, logistics and delivery partners, Shopify and service providers that support website operation, analytics, communications, fraud prevention or customer service, subject to appropriate safeguards.
5. Cookies & Tracking
Our website may use cookies and similar technologies to remember preferences, maintain cart and account functionality, improve your browsing experience, measure website traffic and support relevant communications. Browser controls can be used to manage cookies, although disabling them may affect site functionality.
6. Shopify & Website Functionality
When you browse the store, certain information may be processed automatically, including products viewed, cart activity, approximate location, IP address, browser/device information and checkout activity. This helps us operate the store, estimate delivery, process orders and improve the shopping experience.
7. Data Retention
We retain personal information only for as long as reasonably necessary to complete orders, provide support, comply with legal and accounting obligations, prevent fraud and resolve disputes.
8. Your Rights
Subject to applicable law, you may request access to your personal information, ask for correction or deletion where applicable, and opt out of marketing communications.
9. Contact Us
For privacy-related questions or requests, contact Vanaya Naturals Pvt Ltd at info@vanayaveda.com, +91 9220248500 or 01204818553.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The latest version will be posted on this page.